Pelatihan Customer Service Management
Pelatihan Customer Service Management, Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn’t and identify how you can understand and provide good customer service.
Many businesses want to achieve “good customer service”. Right now that’s the brass ring of business training and vision-casting and many companies are analyzing their current mission and realigning it to be increasingly customer-focused.
The design of the course is to give participants a thorough understanding of the principles of economics that are applied to the functions of individual decision makers, both consumers and producers, within the larger economic system.
Objectives
- Understand effective methods and strategies for creating excellent customer service.
- Understand the challenges and problem solving methods of customer service.
- Learn to recognize and provide not must “good” but “exceptional” customer service
- Learn how to recognize “poor” customer service.
- Learn how to “wow” your customer nderstand the communications in customer service.
- Learn how to be more than just a business acquaintance. Learn how to be your customer’s friend and create loyalty
COURSE OUTLINE
- Welcoming customers
- The value of excellent customer service
- Why are we here?
- Tourism, leisure and hospitality
- The tourism, leisure and hospitality industry
- The benefits of tourism
- The value of tourism
- Understanding your customers
- The customer experience
- Delivering service excellence
- Key elements of customer service
- Customer service trends
- Setting and maintaining standards
- First impressions
- Communicating successfully
- The communication process
- Types of communication
- Are you listening?
- That’s a good question…
- Telephone techniques
- Providing information and advice
- Presenting information to customers
- Knowing your local area
- Giving directions
- Meeting specific needs
- Providing an accessible service
- Language and cultural diversity
- Welcoming customers of all ages
- Dealing with difficult situations
- I’m the nice customer
- The causes of dissatisfaction
- Handling complaints
- Resolving problems
- Boosting business
- Using customer service to boost business
- Improving quality
Training Audience
Individuals with intensive interaction with customers and with the strong interest on customer service management
Jadwal Pelatihan
- 20-22 Januari 2026
- 10-12 Februari 2026
- 3-5 Msret 2026
- 21-23 April 2026
- 19-21 Mei 2026
- 9-11 Juni 2026
- 7-9 & 28-30 JuIi 2026
- 19-21 Agustis 2026
- 15-17 September 2026
- 13-15 Oktober 2026
- 3-5 & 17-19 November 2026
- 1-3 & 15-17 Desember 2026
Lokasi & Investasi Fasilitas
- Yogyakarta
- Jakarta
- Bandung
- Bali
- Surabaya
- Malang
- Batam
- Lombok- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)*
- FREE Transporsi Peserta ke tempat pelatihan*
- Module atau Handout
- FREE Flashdisk
- Sertifikat
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2x Coffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
*Syarat Ketentuan berlaku
Catatan : Hotel untuk pelatihan ada beberapa pilihan seperti Hotel Ibis, Hotel Aston, Hotel Amaris, Hotel Cavinton, Hotel Hyatt, Hotel Grand Aston, Novotel, Hotel Harris, Hotel 101, Hotel Grand Mercure,Ritz Carlton, Hotel Ibis Style dan masih banyak pilihan menarik lainnya.
Apabila perusahaan membutuhkan paket in house training anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan. Dapatkan harga spesial untuk pengiriman minimal 3 peserta dari perusahaan yang sama. Serta untuk pengiriman 3 pesertas dari perusahaan yang sama kita bisa membantu pelatihan special class tersendiri.
Informasi lebih lanjut bisa menghubungi kami di 0813 9174 4475 / informasi.diklatindonesia@gmail.com